The terms you read once and that we actually follow.

The services presented on this site are provided by STEFAN SERBAN INVESTITII IMOBILIARE SRL, tax ID (CUI) RO49663952, registered office in Pitesti, Arges County, Romania, registered with the Trade Registry Office at the Arges Tribunal.

Commercial brand: High-Up LABS Automatizare.

Email: business@highuplabs.ro. Website: automatizare.highuplabs.ro.

Under Emergency Ordinance no. 34/2014, consumers may contact the Romanian National Authority for Consumer Protection (ANPC), www.anpc.ro.

• "Provider" or "High-Up LABS" means STEFAN SERBAN INVESTITII IMOBILIARE SRL, tax ID RO49663952.
• "Client" means the legal entity or authorized individual contracting the Provider's services.
• "Visitor" means any person who accesses the automatizare.highuplabs.ro website.
• "Automation" means a process or workflow we configure using AI tools and models, to reduce the Client's repetitive manual work.
• "AI agent" means an AI-based software system that performs defined tasks, under human supervision where necessary.
• "Offer generator" means the tool on the site that, based on what you describe, produces an indicative estimate of the solution and cost.
• "Offer request" means the request you submit through the form on the site or through the offer generator.

High-Up LABS provides AI automation services, including:

• E-commerce automations (order processing, product descriptions, support, repetitive flows)
• Ads and marketing automations
• Content and SEO automations
• Sales automations (lead qualification, follow-up, reporting)
• Operations automations (data, documents, integrations between apps)
• Building AI agents for specific tasks

Some solutions, such as chatbots, document processing, or competitor monitoring, run with a human in the loop. We present them as assisted, not fully autonomous, and where they involve monitoring external sources we respect the applicable legal limits and the terms of those platforms.

The exact services, timelines, and deliverables are defined in the accepted offer and the individual contract signed with each Client. This document constitutes the applicable general framework.

The request you submit through the form or the offer generator does NOT constitute a contract and does not give rise to any contractual obligation between you and the Provider.

The estimate produced by the offer generator is purely informative and indicative. It is not a firm offer within the meaning of Art. 1188 and following of the Civil Code, it does not bind us to the price, scope, or timeline shown, and it may be modified after a discussion with a human from our team.

The estimate is based solely on the information you give us and on reasonable assumptions. The offer remains indicative and non-binding until a written contract is signed by both parties.

The collaboration follows these steps:

• You submit an offer request through the form or the offer generator
• We talk to you, clarify the real need, and define the scope of work
• We send you a firm written offer, with price, milestones, and timelines
• If you agree, we sign an individual contract detailing the services, deliverables, and payment terms
• We start work only after the contract is signed

Until the written contract is signed, neither party is obliged to proceed. The concluded contract prevails over these terms in case of any inconsistency.

The payment model is set in the accepted offer and the individual contract, depending on the type and complexity of the automation. We may work per project (a cost to build and deliver one automation) or per monthly subscription (maintenance, monitoring, and adjustments).

Prices, milestones, and payment terms are clear and agreed in writing before work begins. Invoicing follows the contract, and payment is made by the deadline indicated on the invoice.

Costs for third-party services needed by the automation (for example tool or AI model subscriptions, hosting, APIs) are borne by the Client, unless otherwise agreed in writing.

7.1 Provider obligations

• To deliver the services with professional diligence and in accordance with the accepted offer
• To communicate transparently the status of the work and any limit identified
• To keep confidential the information received from the Client
• To test the automations before delivery

7.2 Client obligations

• To lawfully provide the access and information needed (accounts, tools, process data, examples)
• To warrant that it has the right to give us this data and that it does not infringe third-party rights
• To pay for the services per the contract
• To verify AI-generated outputs before using them with its own customers or with authorities, especially where a human-in-the-loop flow was agreed

The automations, configurations, flows, prompts, and materials developed by High-Up LABS specifically for the Client become the Client's property upon full payment of the amounts for the period in which they were created. Until full payment, the Client receives a limited license to use them for testing purposes.

High-Up LABS' internal methodologies, tools, reusable components, and general know-how remain the exclusive property of the Provider. The Client may not reproduce, distribute, or resell them outside the scope of the contract. Rights to third-party AI models and tools remain with their respective providers, per their licenses.

The content of the automatizare.highuplabs.ro website (text, images, design, source code) is the property of STEFAN SERBAN INVESTITII IMOBILIARE SRL and is protected by copyright law. Reproduction, distribution, or commercial use without written consent is prohibited.

AI is not infallible. We do not guarantee that an automation will work without any error in every situation, and we do not guarantee exact business results. Results depend on data quality, the Client's process, third-party tools, and changes made by AI providers or platforms.

We commit to working transparently, testing before delivery, and proactively communicating any limit or issue identified. Where an AI output may have significant consequences, we recommend and implement human verification.

The Provider's total liability to the Client, regardless of basis (contractual, tort, or otherwise), shall not exceed the total amounts paid by the Client in the 3 months preceding the event giving rise to the claim. The Provider is not liable for indirect damages, loss of profit, or loss of data not caused directly and exclusively by its own fault.

The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation. Full details about what data we collect, why, and what rights you have are in the Privacy Policy, available on the site.

To the extent we process personal data on behalf of the Client (for example data flowing through the automations built for it), we act as a data processor under Art. 28 GDPR. The Data Processing Agreement (DPA) is part of the contract and is signed together with it, before any access to data.

Neither party is liable for failure to perform obligations caused by force majeure events, per Art. 1351 of the Civil Code. Force majeure includes, without limitation: natural disasters, major legislative changes, interruption or modification of AI, cloud, or platform providers' services, cyberattacks. The affected party notifies the other party within 5 business days of the event's occurrence.

Any disputes are resolved primarily amicably. If you are a consumer, you may contact the Romanian National Authority for Consumer Protection (ANPC), www.anpc.ro.

Under Regulation (EU) 524/2013, you have access to the European Online Dispute Resolution (ODR) platform, available at ec.europa.eu/consumers/odr, for the out-of-court resolution of disputes arising in connection with a contract concluded online.

These terms are governed by Romanian law, including the Civil Code, Law no. 365/2002 on electronic commerce, Emergency Ordinance no. 34/2014 on consumer rights, and Regulation (EU) 2016/679 (GDPR).

If no amicable agreement is reached within 30 days, jurisdiction lies with the competent courts of Pitesti, Arges County, Romania.

STEFAN SERBAN INVESTITII IMOBILIARE SRL reserves the right to modify these terms. Changes take effect upon publication on the website. Clients with active contracts are notified by email 15 days in advance. Continued use of services after notification constitutes acceptance of the new terms.